Here are just a few extracts from the letters received from our residents and their relatives.
“Very very pleased with every aspect of care. No complaints at all.”
“All staffs are very kind and caring.”
“All areas are excellent and we would have no hesitation in recommending Roebuck.”
“Thank you, we could not have wished for any better treatment.”
Here are some comments made by professionals.
“The design of the home is ‘Ambulance friendly’’
Paramedic, Ambulance Services, Aug 2010
“We observed staff interaction with residents and they spoke sensitively, discreetly and were seen to encourage them to be as independent as possible. People living at and visiting Roebuck told us that, "the care is marvellous," "staff are so kind and caring," "all my worries have gone since moving into Roebuck" " I have companionship" "staff are attentive and caring," "residents are treated with the utmost respect," "the manager wants the very best for the people in her care," "food is excellent" and "the home is luxurious".
CQC Report, Feb 2010
“The environment is relaxed and homely and all staff were welcoming. Care plans are clear, up to date and provide staff with the information they require without having to refer to numerous documents, these are clearly working documents.”
Hertfordshire County Council ,Jan 2010
Care Qality Commission : - CQC Overall Rating : Requires Improvement , Care : Good, Hertfordshire County Council Inspection - 87.5 % Compliance