Roebuck Nursing Home - Useful Information
- We provide a Care Home with nursing care on site and doctors always on call
- Nursing care - Medical care from qualified nurses, and treatment for residents with illness or injuries
- Dementia care - Specialist care designed to meet the challenges faced by people living with dementia
- This home accommodates 63 residents. It was purpose built and has a garden, lifts, car park and normally anytime visiting, though sadly like all nursing homes we are operating under difficult circumstances with temporary restrictions on visitors imposed by Government and Local Authorities. Please refer to your nominated visitor letter and our visitor booking system below for more details.
- Reception, Accounts and Administration staff keep normal office hours except for public holidays
- Medical staff are available 24/7 and can be contacted by Resident's family and carers at any time
- If you would like a show round or would like to discuss the care we can provide, please book an appointment with us to ensure we have someone available with the time and training required to provide suitable advice
Visitor Booking System Visitor notice
The rules about visiting our Residents are change frequently. Please check below for the latest on what is now permitted. Also, check back before you visit to see if the rules have changed. We will try to contact you if we have your details to discuss changes. where possible.
Bookings will now be as follows:
- Your booking must be confirmed by us before you attend.
- Up to 2 visitors can attend to meet a Resident in the Visitor Meeting room or the Garden (subject to the weather). The two visitors can include a nominated visitor but can include friends and family.
- If a Residents personal room visit is required, only nominated visitors will be permitted into the Home.
An updated video will be posted shortly explaining the new rules. Please watch the video and understand that the procedures shown must be followed.
All visitors will be tested for Covid-19 and will have to wait 30 minutes for a negative result before being allowed to access the visitors room.
A document detailing the full visiting guidelines can be downloaded by clicking on:
Roebuck Nursing Home visitation protocol _2_
To book a visit please click the Visitor Booking button.
Facebook Video links may be available on some mornings.
If you have a Facebook account and a smartphone and want to see if we can set up a Facebook Video link to us then please visit our Residents Facebook at:
Just “Like” us and message us and we will see what we can do..
A word from our manager,
Lisa-Marie Donovan Featured
"Throughout my 18 years in the Care sector I have visited and worked in a variety of homes and in hospital settings. Many were merely just organisational in their approach and in my view lacked that ever so important homely feel.
With a vision of wanting to be best and not the biggest, my mission here at Roebuck Nursing Home is to promote, provide and instill confidence in our Residents so they feel they belong here with us and are part of our family. We equally extend our welcoming atmosphere to families and visitors.
It is extremely important to me that individuals needs are met and further recognised as unique which is why I have embedded the same in my team. Our Roebuck staff are chosen for their hearts as well as their skills to deliver the best care, discreetly and in a dignified manner. It's a proud moment for us when as a team we are able to make a difference in people's lives."
Superb facilities Service
24-hour nursing care from our highly qualified caring team of committed professionals
Each of the 63 Residents rooms has an en-suite fitted to luxury hotel standards
Good food matters to us, so our menu, kitchen and its staff echo this.
Rated 5 stars in food hygiene
Our large car park is shared with the adjacent Hotel so you can be sure of a space when visiting
Large private garden with flowers, and patios with seating make for a nice place to be and see
Our purpose built modern design building provides all the facilities we need on site to provide excellent care
On-site hairdressing salon or indulge in one of the beauty treatments available
News and Features - Staff Updates
Cheryl – What do you love about working
in the care sector?
I just love coming into work and trying to make a difference in other people’s lives. The people are here because they can’t look after themselves anymore. The fact that we are coming in to look after them, or just help them with their day to day lives, is just rewarding. I think it’s easy to take things for granted like getting up in the morning and being able to go to the bathroom and have a shower, or make your own breakfast. It’s these simple things that make you independent and we don’t realise one day that could be taken away from us. Coming into work and helping the residents with those things makes me feel like I’m doing something worthwhile.
For the full interview, visit https://www.hcpa.info/case_studies/cheryl/
Kym – What would you say to someone who has hesitations about coming into care?
You get a lot of support from the staff. I help anyone who is interested in care for the right reasons, even if they are hesitant. My own daughter works in community care and never in a million years did I think she would do care. It’s absolutely brilliant. You have to just give it a go and you build confidence as you go. It can be upsetting at times but every day is highly rewarding. We have an open-door policy so you always get the support from leadership you need.
For the full interview visit https://www.hcpa.info/case_studies/kym/
Courtney – What training have you
received in your role?
There is a lot of initial training and update training in areas such as ‘Moving and Assisting’, ‘Safeguarding’ and much more. I completed the ‘Dementia Champion Pathway’ at HCPA, which was intense but I learned so much and thoroughly enjoyed it. Lisa, the manager, asked if I would like to do this course, we looked through it together, what it would involve and I agreed. She supported me the whole way through it and is now supporting me with what I am implementing in the home as a result of competing this course. For example, we have created an indoor garden for residents that are unable to go outside and we are making changes for each resident here depending on their individual needs. There’s a lot of other internal training such as ‘PEG feeding’ and ‘Nutrition training’ too.
For the full interview visit https://www.hcpa.info/case_studies/courtney/
A gallery showing our staff, Residents and recent events
Reviews from some of our Residents, their families and friends Testimonial
The quality of this care home is very high and would highly recommend the care home to everyone. There are kind staff members here who support me eagerly. The food and drinks are of a high quality.
Gareth S (Resident)Taken from carehome.co.uk
"Good Evening, I just wanted to give the staff at Roebuck Nursing Home, Stevenage the recognition they deserve -- Everyone has been so welcoming, the time and effort they put into each resident the go above and beyond! I cannot thank them enough!"
"Spotted in Stevenage"Our Facebook Page
"This home is right for me. The activities, quiz, art etc still leave time for quiet spells in my room, for reading, crosswords and the daily paper, plus a rest in my armchair now and then. The patio also enables me to enjoy a walk around and be involved with the flower garden"
F R (Respite Resident)Taken from carehome.co.uk
The staff and care team are excellent. The atmosphere is very good, and you could not have a nicer setting for a place.
Ash (Grandson of Resident)Taken from carehome.co.uk
The nursing home took care of my mum extremely well during her stay. The staff were very friendly and caring. I would recommend this nursing home to anyone looking for a permanent home for a relative or anyone looking for respite care.
Kim (Daughter of Resident)Taken from carehome.co.uk
My nan was in this amazing environment for 7 weeks. She was so well cared for by every member of staff. All of the activities they arrange is one of a kind and seeing the photos of everyone enjoying themselves is what it is all about. Thank you Roebuck Nursing Home for your incredible work.
Chloe (Granddaughter of Resident)Taken from carehome.co.uk
My mother was a former resident, she passed away on the 15th of February aged 99-years-old. She was treated like a queen; she met Father Christmas, and they gave her a birthday party; they did her hair and nails, and nothing was too much for the staff.
Pat (Daughter of Resident)Taken from carehome.co.uk
My mother in law who had Dementia was cared for by the care support staff with such dignity, love and respect during her end of life care. We too as a family were given the exact same care and support throughout our time visiting and it was all the little things done we noticed that made things more homely for all.
Sarah (Daughter-in-law of Resident)Taken from carehome.co.uk
My uncle, who has Alzheimer’s, has been cared for with love and sensitivity during his time at the Roebuck, which in October will be nine years. This is his home and he feels safe there. He loves his food and eats everything, so the chef must be good!
Pauline (Niece of Resident)Taken from carehome.co.uk
My dad was well looked after at the home. I was a frequent visitor and always found the staff welcoming and appearing to be cheerful and happy in their work. Dad spoke very highly of them too and said he felt much better cared for by the staff at the Roebuck than he had been prior to moving in, with agency carers coming to his house. They arranged a lot of entertainment and activities for the residents. The home was clean and had a pleasant, relaxed atmosphere, which was also noted by other visitors I took to the home to see Dad.
Tina (Daughter of Resident)Taken from carehome.co.uk
My husband was at the Roebuck Nursing Home for 8-months. During his stay, all the staff were caring and attentive to both him and also to myself when I visited. The home was clean and had a calm and welcoming atmosphere.
Pam (Wife of Resident)Taken from carehome.co.uk
My husband is content here and I am happy that he is being well looked after. I like the general ethos of the home and he likes the attention and the food.
Ann (Wife of Resident)Taken from carehome.co.uk
My review of this nursing home is excellent. Staff very professional and friendly.
B H (Husband of Resident)Taken from carehome.co.uk
My mother came in from hospital. I am very impressed with the care my mother received, staff are very helpful and caring.
Christine (Daughter of Resident)Taken from carehome.co.uk
My mum has been in various care homes with varying levels of care. She had a setback and ended up in hospital. The care home she was in felt they could no longer meet her needs. This care home offered Mum a room. I've been impressed with the care levels, but more importantly, with the positive effect they have had with Mum's attitude. The staff are always upbeat. Very happy with the home and staff.
B S (Son of Resident)Taken from carehome.co.uk
I have found my experience in Roebeck Nursing Home to be very friendly as well as professional. I have nothing to complain about, they all do their best for you. Personal care is excellent. I would recommend this place for a long or short stay. As of this moment, I cannot get out of bed, there is always someone checking that I am okay, from cleaning staff up to management. I would like to thank all staff in this nursing home!
Jean (Resident)Taken from carehome.co.uk
Excellent care, friendly helpful staff are hard working. Dad worries about Mum being in a home and the staff are always reassuring him. The manager is brilliant. She provides holistic care to her residents and looks after their families. Everyone is treated with respect and dignity and the atmosphere is always happy.
Tracey (Daughter of Resident)Taken from carehome.co.uk
My father went to the Roebuck Nursing Home for end-of-life care from the local hospital. From the very first day, we knew it was the right place for him. Even though he could sometimes be difficult (due partially to dementia), the staff treated him with the utmost dignity, care and love. All staff took the time to smile and chat every time we visited (which was almost every day). My family were made to feel so welcomed.
Simon (Son of Resident)Taken from carehome.co.uk
Carers work hard. Not commandos. Keeps me safe.
D G (Resident)Taken from carehome.co.uk
Can we help you?
Alternatively please call 01438 740 234 during normal office hours and choose Option 0 to speak to Reception.
You may also email firstname.lastname@example.org with details of your enquiry
Roebuck Nursing Home
Herts SG2 8DS
Email: reception@roebucknursinghome .co.uk
Phone: 01438 740 234
Fax: 01438 894 996
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