Roebuck Nursing Home - Useful Information
- We provide a Care Home with nursing care on site and doctors always on call
- Nursing care - Medical care from qualified nurses, and treatment for residents with illness or injuries
- Dementia care - Specialist care designed to meet the challenges faced by people living with dementia
- This home accommodates 63 residents. It was purpose built and has a garden, lifts, car park and normally anytime visiting, though sadly like all nursing homes we are operating under difficult circumstances with temporary restrictions on visitors imposed by Government and local authorities. Please refer to your nominated visitor letter and our visitor booking system below for more details.
- Reception, Accounts and Administration staff keep normal office hours except for public holidays
- Medical staff are available 24/7 and can be contacted by Resident's family and carers at any time
- If you would like a show round or would like to discuss the care we can provide, please book an appointment with us to ensure we have someone available with the time and training required to provide suitable advice
Visitor Booking System Visitor notice
Update – the rules about visiting our Residents are changing almost daily. Please check below for the latest on what is now permitted. Also, check back before you visit to see if the rules have changed. We will try to contact you if we have your details to discuss changes. where possible.
Updated 8th April 2021.
Bookings made for the 14th of April and beyond will now be as follows:
- Your booking must be confirmed by us before you attend.
- Up to 2 visitors can attend to meet a Resident in the Visitor Meeting room or the Garden (subject to the weather). The two visitors can include a nominated visitor but can include friends and family.
- If a Residents personal room visit is required, only nominated visitors will be permitted into the Home.
An updated video will be posted shorly explaining the new rules. Please watch the video and understand that the procedures shown must be followed.
All visitors will be tested for Covid-19 and will have to wait 30 minutes for a negative result before being allowed to access the visitors room.
A document detailing the full visiting guidelines can be downloaded by clicking on:
Roebuck Nursing Home visitation protocol _2_
To book a visit please click the Visitor Booking button.
Facebook Video links may be available on some mornings.
If you have a Facebook account and a smartphone and want to see if we can set up a Facebook Video link to us then please visit our Residents Facebook at:
Just “Like” us and message us and we will see what we can do..
A word from our manager,
Lisa-Marie Donovan Featured
"Throughout my 18 years in the Care sector I have visited and worked in a variety of homes and in hospital settings. Many were merely just organisational in their approach and in my view lacked that ever so important homely feel.
With a vision of wanting to be best and not the biggest, my mission here at Roebuck Nursing Home is to promote, provide and instill confidence in our Residents so they feel they belong here with us and are part of our family. We equally extend our welcoming atmosphere to families and visitors.
It is extremely important to me that individuals needs are met and further recognised as unique which is why I have embedded the same in my team. Our Roebuck staff are chosen for their hearts as well as their skills to deliver the best care, discreetly and in a dignified manner. It's a proud moment for us when as a team we are able to make a difference in people's lives."
Superb facilities Service
24-hour nursing care from our highly qualified caring team of committed professionals
Each of the 63 Residents rooms has an en-suite fitted to luxury hotel standards
Good food matters to us, so our menu, kitchen and its staff echo this.
Rated 5 stars in food hygiene
Our large car park is shared with the adjacent Hotel so you can be sure of a space when visiting
Large private garden with flowers, and patios with seating make for a nice place to be and see
Our purpose built modern design building provides all the facilities we need on site to provide excellent care
On-site hairdressing salon or indulge in one of the beauty treatments available
News and Features - Staff Updates
Cheryl – What do you love about working
in the care sector?
I just love coming into work and trying to make a difference in other people’s lives. The people are here because they can’t look after themselves anymore. The fact that we are coming in to look after them, or just help them with their day to day lives, is just rewarding. I think it’s easy to take things for granted like getting up in the morning and being able to go to the bathroom and have a shower, or make your own breakfast. It’s these simple things that make you independent and we don’t realise one day that could be taken away from us. Coming into work and helping the residents with those things makes me feel like I’m doing something worthwhile.
For the full interview, visit https://www.hcpa.info/case_studies/cheryl/
Kym – What would you say to someone who has hesitations about coming into care?
You get a lot of support from the staff. I help anyone who is interested in care for the right reasons, even if they are hesitant. My own daughter works in community care and never in a million years did I think she would do care. It’s absolutely brilliant. You have to just give it a go and you build confidence as you go. It can be upsetting at times but every day is highly rewarding. We have an open-door policy so you always get the support from leadership you need.
For the full interview visit https://www.hcpa.info/case_studies/kym/
Courtney – What training have you
received in your role?
There is a lot of initial training and update training in areas such as ‘Moving and Assisting’, ‘Safeguarding’ and much more. I completed the ‘Dementia Champion Pathway’ at HCPA, which was intense but I learned so much and thoroughly enjoyed it. Lisa, the manager, asked if I would like to do this course, we looked through it together, what it would involve and I agreed. She supported me the whole way through it and is now supporting me with what I am implementing in the home as a result of competing this course. For example, we have created an indoor garden for residents that are unable to go outside and we are making changes for each resident here depending on their individual needs. There’s a lot of other internal training such as ‘PEG feeding’ and ‘Nutrition training’ too.
For the full interview visit https://www.hcpa.info/case_studies/courtney/
A gallery showing our staff, Residents and recent events
Reviews from some of our Residents, their families and friends Testimonial
The quality of this care home is very high and would highly recommend the care home to everyone. There are kind staff members here who support me eagerly. The food and drinks are of a high quality.
Gareth S (Resident)Taken from carehome.co.uk
"Good Evening, I just wanted to give the staff at Roebuck Nursing Home, Stevenage the recognition they deserve -- Everyone has been so welcoming, the time and effort they put into each resident the go above and beyond! I cannot thank them enough!"
"Spotted in Stevenage"Our Facebook Page
"This home is right for me. The activities, quiz, art etc still leave time for quiet spells in my room, for reading, crosswords and the daily paper, plus a rest in my armchair now and then. The patio also enables me to enjoy a walk around and be involved with the flower garden"
F R (Respite Resident)Taken from carehome.co.uk
Can we help you?
Alternatively please call 01438 740 234 during normal office hours and choose Option 0 to speak to Reception.
You may also email firstname.lastname@example.org with details of your enquiry
Roebuck Nursing Home
Herts SG2 8DS
Email: reception@roebucknursinghome .co.uk
Phone: 01438 740 234
Fax: 01438 894 996
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